It’s easy to order our premium honey from Hillhouse Honeybees. Simply visit our online store, browse the selection, and add the items you’d like to your basket. You can then securely checkout and we’ll have your order on its way to you in no time.

At Hillhouse Honeybees, we’re a small, independent business, and each jar of honey is crafted with care. As such, we’re unable to offer refunds or accept returns. We appreciate your understanding and support – it truly means the world to us. If there’s an issue with your order, please reach out to us at hillhousehoneybees@mail.com and we’ll do our best to make it right.

We understand the importance of fast, reliable delivery. Most UK orders are dispatched within 3-5 business days and will arrive within 5 business days.

Honey may sometimes set or crystalise. This is what we call granulation.

This is a completely natural process and a sign of pure, raw honey. The rate at which honey granulates depends on the types of nectar in each batch, particularly the balance of glucose and fructose.

It’s best to store your honey at room temperature year-round.

If it does crystalise – which is completely natural, you can gently warm the jar to return it to its liquid state. Just place it in a bowl of warm water and stir occasionally until smooth again.

UK regulations require us to include a ‘Best Before’ date on our labels, so we use the maximum allowed which is two years. But rest assured, properly stored honey can last well beyond that.

Honey is not suitable for children under 12 months of age.

This is due to the potential presence of Clostridium botulinum spores, which can cause infant botulism, a rare but serious illness. While harmless to older children and adults, babies under one year haven’t developed the digestive defences needed to process these spores safely.

Yes, pure honey is naturally gluten-free.

You can order honey online here at hillhousehoneybees.co.uk or come find us at the Barras Market on Saturday's and Sunday's.